Complaints

How to make a complaint

1. Check the goods as soon as possible after receipt.
2. Send an email to info@trykfolie.dk with your order number, a short description and photos of the fault.
3. Keep the goods and the packaging until the case is closed.

What does the right to complain cover?

Faults in materials or production caused by us. It does not cover errors in the file you supplied (e.g. spelling mistakes or low resolution), normal wear or incorrect mounting.

Transport damage

Damage that occurred during transport must be reported within 5 business days of receipt.

Solution

For a justified complaint we reproduce the item, repair the fault or give an appropriate discount – and we pay the shipping.